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    • Customer Support

    Book and track your Nintendo product repair – EXCLUSIVELY FOR CONSUMERS

    You will soon get a confirmation email from us

    Thank you for using our service.

    SQ_MarioFamily.jpg

    Select console to send

    Add accessory to send

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    Book a repair

    Joy-Con Not Recognised or Not Registering While Attached to the Console
    Please select
    Game Reading Error
    Screen Defect
    Touch Screen Damage
    Damage to Case
    Water Damage
    Power Issue
    Joy-Con Not Recognised or Not Registering While Attached to the Console
    Joy-Con Control Sticks Are Not Responding or Respond Incorrectly
    Joy-Con Repeatedly Connects/Disconnects From the Console
    Other Problems

    Did you buy the console at My Nintendo Store?

    Yes No

    Is this the first time you're sending in this device?

    Yes No
    0/7500

    Nintendo Switch Serial Number

    You can find the serial number on the thin bottom of the unit, near the input for the AC Adapter.

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    Enter your address

    Please select
    Please select
    Clare
    Cork
    Cavan
    Carlow
    Donegal
    Dublin North
    Dublin South
    Galway
    Kildare
    Kilkenny
    Kerry
    Longford
    Louth
    Limerick
    Leitrim
    Laois
    Meath
    Monaghan
    Mayo
    Offaly
    Roscommon
    Sligo
    Tipperary North
    Tipperary South
    Waterford
    Westmeath
    Wicklow
    Wexford
    Please select
    Please select
    Great Britain
    Northern Ireland
    Jersey (Channel Islands)
    Guernsey
    Rep. of Ireland

    Before sending your console for repair, please carefully read the packaging guidelines (PDF, 821 kB) to ensure your console arrives safely.

    For more details about how we use your information when booking a repair, please refer to the Privacy Policy (PDF, 211 kB).

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    Choose a method for posting your return

    The return will be scheduled on the next business day (Mon - Fri: 8AM - 8PM, excluding Bank Holidays). Please have your package ready.

    An adult must be present.

    Safety is always our top priority. To promote social distancing, until further notice, delivery teams will no longer enter homes to pick up packages.

    Box required - Please secure your items in proper package to limit the chances of damaging your item. The driver will have all necessary labels and documentation. You just need to place your item in a box.

    Address -





    Change address

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    Everything correct?

    Joy-Con Not Recognised or Not Registering While Attached to the Console

    No

    No








    United Kingdom

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