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  • H3x1_NSwitch_Parental_Controls_Pin_Reset.jpg

    Nintendo’s Parental Controls PIN reset tool will generate a master key to reset the Parental Controls PIN on your Nintendo Switch console.

    Note: If you need a master key for other Nintendo products, please go here.

    Attention! Did you set Parental Controls using the Nintendo Switch Parental Controls smart device app? If so, you can find and change your PIN in the app.

    In order to use this tool, you have to be 18 years old or older and have a Nintendo Account with a European country/region setting linked to the Nintendo Switch console.

    Using this Parental Controls PIN Reset Tool:

    Before submitting this form, please do not exit the screen on your console where the enquiry number is displayed. If you do, the PIN reset instructions will not work.

    Terms & Conditions

    Please review and confirm the following terms and conditions.

    Please sign in to your Nintendo Account.

    In order to use this tool, you have to be 18 years old or older and have a Nintendo Account with a European country/region setting linked to the Nintendo Switch console.

    If you don't have a Nintendo Account, please contact our Customer Service.

    Where do I find the serial number?

    The serial number on a Nintendo Switch - OLED model console is located on the white sticker under the adjustable stand, just above the barcode.

    The serial number on a Nintendo Switch console is located on the bottom of the console to the left of the USB connector, just below the barcode. The serial number starts with the letter "X" and is followed by two additional letters, then 11 digits.

    If the serial number label is missing, click here for information about how to check the serial number (you might need to exit the page where the enquiry number is displayed, then go back to it later).

    Where do I find the Enquiry Number?

    The enquiry number is 6 or 10 digits long and will be displayed on your console after you select "Help" while attempting to temporarily disable Parental Controls or change Parental Controls settings.

    Before submitting this form, please do not exit the screen on your console where the enquiry number is displayed. If you do, the PIN reset instructions will not work.

    You must first provide a valid serial number before we can determine if your Enquiry Number is also valid.