Nintendo Parental Controls PIN Reset

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Nintendo’s Parental Controls PIN reset tool will generate a master key to reset the Parental Controls PIN on your Nintendo console or system.

Note: If you need a master key for a Nintendo Switch console, please go here.

In order to use this tool, you have to be 18 years old or older and have a Nintendo console or system from the European region.

Using this Parental Controls PIN Reset Tool:

Before submitting this form, please make sure that the date on your console or system is set to today. The master key is tied to today's date and will expire tomorrow.

An error has occurred.

There was an error when generating your master key.

Your Nintendo console or system could be from a region outside Europe. Please visit your regional support site for assistance.
Check for any maintenance notifications on the Network Maintenance page, then try again after the posted maintenance/service outage has ended.
If there is no reported outage, try again later.
If the problem persists, please contact our Customer Service.

System

First Name

Last Name

Date of birth

Receiving your master key

PIN reset instructions will be sent to this email address. This email address will not be used for marketing or promotional purposes.

Email address

Confirm email address

Where do I find the serial number?

Serial Number

Where do I find the enquiry number?

Enquiry number

Terms & Conditions

Please review and confirm the following terms and conditions.

I confirm that I am 18 years old or older.

I confirm that I am asking for the master key for my own console/system or that I am authorised by the owner of the console/system to ask for the master key.

I confirm that, on this console/system, Parental Controls are activated and the PIN used to deactivate them is not available.

Your master key was generated successfully.

Your master key was generated, and an email was sent to the given email address.

Please check your mailbox and follow the instructions.

The master key is tied to today's date and will expire tomorrow.

The email should arrive within 5 minutes.

If you cannot find the email, please try the following steps:

Check your spam/junk email folder to see if the email is there.
Make sure there are no filters in your email account that may be blocking emails from @nintendo-europe.com.
Add the following email address to your contacts and safe sender list: noreply-support@nintendo-europe.com

If you are still unable to receive the email, please contact our Customer Service.

Where do I find the serial number?

The serial number is located on your console or system. The serial number starts with three letters followed by nine numbers - be sure to include the last number in the box (or otherwise separated from the other 8 numbers).

The serial number on a Wii U console is located on the bottom of the console, just below the barcode. Please make sure not to use the serial number of the Wii U GamePad.

The serial number on a system in the Nintendo 3DS family is located on the bottom of the system, just below the barcode. Has the serial number been removed? The serial number can also be found in the battery compartment, underneath the rechargeable battery pack. Learn more.

The serial number on a Wii or Wii mini console is located on the bottom of the console, just below the barcode.

The serial number on a Nintendo DSi or Nintendo DSi XL system is on the bottom of the system, just below the barcode. Has the serial number been removed? The serial number can also be found in the battery compartment, underneath the rechargeable battery pack.

Where do I find the enquiry number?

The enquiry number is 8-10 digits long, and will be displayed after you select "I Forgot" from the Parental Controls menu on your console or system.

You must first provide a valid serial number before we can determine if your enquiry number is also valid.